We have extended our returns policy for Christmas

Returns for purchases made between 25th November and 24th December 2021 will have an extended return period through 31st January 2022.

Shipping

Our shipping rates with PostNord:

 EU orders €0 - €39.99
€5
All orders €40 <  Free of charge

 

Our shipping rates with UPS Standard:

 EU orders €0 - €49.99
€7.5
All orders €50 <  Free of charge

 

Our shipping rates with UPS Express Saver: 

 EU orders €0 - €69.99
€12
All orders €70 <  Free of charge

 

Our shipping rates with UPS Express Saver:

*For following countries: Andorra, Lichtenstein, San Marino, Switzerland, Poland, Czech Republic, Bulgaria, Estonia, Croatia, Latvia, Lithuania, Romania, Slovakia, Slovenia, Hungary, Cyprus  

 EU orders €0 - €89.99
€17
All orders €90 <  Free of charge

The time of delivery is different from country to country. Normally the delivery will take between 2-6 working days. Be aware that the current COVID-19 situation can affect the expected delivery time.

 *Please be aware that due to issues regarding shipping methods we only ship to Greece, Cyprus, Malta, Bulgaria and Switzerland at a higher price with UPS.

Returns and refunds

You retain the right to return an order within 14 days of receiving your order. It is possible to return an entire order or only part of it.

It is free of charge to send back an order. However, the original shipping and handling charges, if any, will not be refunded.

If you are returning your product due to damage, shortages or defect, the original shipping and handling charges, if any, will be refunded.

If your order has already been shipped by the time you request a refund, cancellation is still possible. Simply return the products using the provided return label and we will refund the order once it arrives at our warehouse again if it is eligible for a refund.

It is not possible to cancel/return an order by rejecting or not picking up the order without the prior consent of BIBS Denmark ApS.

Should you wish to return an order, the products must be sent to

BIBS Denmark ApS
c/o Milcom A/S
Hørmarken 7
3520 Farum
Denmark

The products must be shipped back within the 14-day cancellation period.

Kindly use the return label provided in the package and return the carefully wrapped items back to the same carrier that delivered your order. If you are missing a return label or are unsure of which carrier to employ, reach out to us on care@bibsworld.com.

To be eligible for a refund, the product(s) must be in new or unused/unopened condition, with all the original product inserts and accessories.

Kindly ask for the receipt of shipment and track-and-trace-number upon sending for reference.

BIBS Denmark ApS will not pay or refund shipping costs if another shipping option than the provided return label is used to return the order. 

BIBS Denmark ApS holds the rights to retain your refund until the order has arrived or documentation of the respective return has been provided.

The refund will be returned to the payment option used in the original transaction. Kindly allow 7-14 business days to process your refund upon receipt at our warehouse.

Damage, Shortage, Defect

Any damage, shortages or defect should be notified to us within 24 hours of delivery. Send the complaint with photos of the entire exterior of the package, showing the overall condition of the package; the opened package, with the contents and inner packaging in the package being clearly visible; and a detailed photo (close-up) of the actual damage to the item. We will handle the complaint as soon as possible.